11-29-2021, 06:02 PM
FedEx (I think) you can still call and just say representative and get connected.
But yes, UPS is a ****ing nightmare to get a real person on the phone.
They delivered my package to the wrong address (it went to a Home Depot 40-ish miles away) and even after entering the tracking number, you need some magic to get a hold of a real person.
At least once I did get a real person on the phone, I did get a call back from the local hub, but they just tell you what you want to hear. "A driver will go pick up the package and re-deliver it". Um, yea right, a Home Depot employee either put that package in returns and it got re-stocked or whatever Home Depot does (since it was a product they sell), or an employee took it home...
After the 2nd time of going through that, I gave up since I'd gotten a "credit" from the "seller" (btw, Mercari's customer service also sucks in this situation, eBay would have given me a refund, but Mercari just gave me "store credit" that had to be used in 90 days).
But yes, UPS is a ****ing nightmare to get a real person on the phone.
They delivered my package to the wrong address (it went to a Home Depot 40-ish miles away) and even after entering the tracking number, you need some magic to get a hold of a real person.
At least once I did get a real person on the phone, I did get a call back from the local hub, but they just tell you what you want to hear. "A driver will go pick up the package and re-deliver it". Um, yea right, a Home Depot employee either put that package in returns and it got re-stocked or whatever Home Depot does (since it was a product they sell), or an employee took it home...
After the 2nd time of going through that, I gave up since I'd gotten a "credit" from the "seller" (btw, Mercari's customer service also sucks in this situation, eBay would have given me a refund, but Mercari just gave me "store credit" that had to be used in 90 days).