UPS Customer Service Is Shockingly Bad

[lost in space]

All too common. The thinking seems to be something like this: If you have a problem, our automated system will take care of it. If not, we've put up a wall to restrict access so you can't talk to our humans, which costs us money. If we keep you running in a phone-tree circle, you'll eventually give up and stop bothering us. We have your money. We are done here.