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Kohler customer service experience
#3
Excellent.

Now make sure there is no slow leak.

Wife called a plumber who opened the shower cartridge, and said he needs to order new parts and left the shower non operational. We had multiple bathrooms, so that was not a deal breaker.

When they eventually showed up a month later, it was the wrong part. Another month goes by, they still didn't have trhe part.

I called another plumber, same story, he needs to order the part. Wife asked him to turn the water back on. He did. There was a SLOW LEAK, we didn't notice, and we left for one week vacation.

when we came back, the family room ceiling was gone.

So please, make sure there is no slow leak.
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Messages In This Thread
Kohler customer service experience - by d4 - 10-07-2023, 01:52 PM
Re: Kohler customer service experience - by gadje - 10-07-2023, 03:13 PM
Re: Kohler customer service experience - by d4 - 10-07-2023, 04:53 PM
Re: Kohler customer service experience - by Fritz - 10-07-2023, 06:43 PM
Re: Kohler customer service experience - by Black - 10-08-2023, 01:32 AM

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