04-22-2006, 07:32 PM
First off, unless you have a VERY good signal amp, take the modem off of it. Your cable line should come in, go to a 2 way splitter, and one should go off to feed all cable TV, the other should go directly to the modem.
Motorola modem? You could try turning it on connected to a single computer and no cable, it should assign you a DHCP address somewhere around 192.168.2.10 or so. Make that a static IP. Connect the cable line and restart the modem so it connects. Then you can log into the modem at 192.168.x.1 (I don't know the actual number). You can access configuration info there including signal strength to see how strong the signal you're getting is. Search online for acceptable range. If it's below, contact the cable company. Try doing this with the modem as close to the source line as possible.
When I was having problems with my modem back in December, the guys kept wanting to replace things inside, or tell me that was the problem. I eventually got an extension cord and hooked the modem directly to the incoming line without even the ground block connected. Nothing. They replaced the entire drop and eventually had a line technician out because it was a larger problem than they could handle. Eventually, it was found to be the high school across the street with major feedback into the entire neighborhood. I was the only one who called to complain, and it was affecting all upload data for a full week.
Motorola modem? You could try turning it on connected to a single computer and no cable, it should assign you a DHCP address somewhere around 192.168.2.10 or so. Make that a static IP. Connect the cable line and restart the modem so it connects. Then you can log into the modem at 192.168.x.1 (I don't know the actual number). You can access configuration info there including signal strength to see how strong the signal you're getting is. Search online for acceptable range. If it's below, contact the cable company. Try doing this with the modem as close to the source line as possible.
When I was having problems with my modem back in December, the guys kept wanting to replace things inside, or tell me that was the problem. I eventually got an extension cord and hooked the modem directly to the incoming line without even the ground block connected. Nothing. They replaced the entire drop and eventually had a line technician out because it was a larger problem than they could handle. Eventually, it was found to be the high school across the street with major feedback into the entire neighborhood. I was the only one who called to complain, and it was affecting all upload data for a full week.