08-23-2006, 08:51 PM
Can he download another browser (Netscape?) from another computer and install it?
Does his email work?
Can he go to the command prompt and ping his default gateway?
Tell him to do the follwing and report back the results:
1. Connect to his ISP.
2. Click "Start", then "Run". In the dialog box, type "CMD". This will open a DOS window.
3. In the DOS window, type "ipconfig /all".
4. Looking at the results of "ipconfig /all", write down his IP address and the IP address of his default gateway.
5.type "ping www.apple.com" in the DOS window, the results should resemble below.
PING www.apple.com.akadns.net (17.254.0.91): 56 data bytes
64 bytes from 17.112.152.32: icmp_seq=0 ttl=229 time=165.573 ms
64 bytes from 17.112.152.32: icmp_seq=1 ttl=229 time=163.735 ms
64 bytes from 17.112.152.32: icmp_seq=2 ttl=229 time=166.612 ms
6. He can also ping the IP address of his default gateway. If the result is "times out", then his connection to his ISP is bad.
JJ
Does his email work?
Can he go to the command prompt and ping his default gateway?
Tell him to do the follwing and report back the results:
1. Connect to his ISP.
2. Click "Start", then "Run". In the dialog box, type "CMD". This will open a DOS window.
3. In the DOS window, type "ipconfig /all".
4. Looking at the results of "ipconfig /all", write down his IP address and the IP address of his default gateway.
5.type "ping www.apple.com" in the DOS window, the results should resemble below.
PING www.apple.com.akadns.net (17.254.0.91): 56 data bytes
64 bytes from 17.112.152.32: icmp_seq=0 ttl=229 time=165.573 ms
64 bytes from 17.112.152.32: icmp_seq=1 ttl=229 time=163.735 ms
64 bytes from 17.112.152.32: icmp_seq=2 ttl=229 time=166.612 ms
6. He can also ping the IP address of his default gateway. If the result is "times out", then his connection to his ISP is bad.
JJ