10-08-2006, 06:48 PM
More information, from here:
http://tinyurl.com/l4jmt
published September 19.
Hmmmmm....Just Say Yes. In other words, Starbucks is saying that they're big boys, they can take it, and that they know how to run their own business. That they don't need nosy busybody "baristas" to make snap business judgments in front of customers.
Should Starbucks decide to change how they run their business, they will change how they run their business. And I guarantee, they will not consult "baristas" or otherwise let those people decide when it's appropriate to stop a customer from using condiments that Starbucks puts out for the customer to use.
Starbucks made it plain: they know what they're doing.
I suspect that the "baristas" at this point have gotten the message loud and clear.
http://tinyurl.com/l4jmt
published September 19.
In a statement released Thursday, Starbucks sided with customers.
"Customization is a fundamental attribute of the Starbucks Experience," the company said in an e-mail statement. "We provide condiments to our customers so they can make their drinks to their liking and we appreciate their patronage. We trust our customers to make the choices that are right for them."
The statement reflects the company's "Just Say Yes" policy, another way of saying the customer is always right.
Hmmmmm....Just Say Yes. In other words, Starbucks is saying that they're big boys, they can take it, and that they know how to run their own business. That they don't need nosy busybody "baristas" to make snap business judgments in front of customers.
Should Starbucks decide to change how they run their business, they will change how they run their business. And I guarantee, they will not consult "baristas" or otherwise let those people decide when it's appropriate to stop a customer from using condiments that Starbucks puts out for the customer to use.
Starbucks made it plain: they know what they're doing.
I suspect that the "baristas" at this point have gotten the message loud and clear.