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Verizon's math skills
#3
I have followed that all weekend, and it doesn't surprise me that the CSRs are that stupid.
However, I have yet to see printed/published evidence that the rates were listed in one way or the other.
VZW seems to intimate that their rate for that service really IS $0.002 or .2 cents per kilobyte, but I don't understand why the guy didn't get that IN WRITING before he went and used all that service.

I get the feeling both parties are being somewhat disingenuous in this situation.

The customer KNEW that the $.00002/kb rate they "quoted" him was too good to be true, and he ran up a big bill figuring he would have an out.

Verizon also knows that the .2 cents / .002 dollars thing is confusing to customers, and that's why they make it difficult to find a published rate, and have under-trained their CS staff.

If I were a VZW customer, I'd be all up in their grill trying to get a refund [assuming I used data service in Canada, of course].
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Messages In This Thread
Verizon's math skills - by GGD - 12-12-2006, 07:32 AM
Re: Verizon's math skills - by mikebw - 12-12-2006, 07:44 AM
Re: Verizon's math skills - by Seacrest - 12-12-2006, 08:14 AM
Re: Verizon's math skills - by sscutchen - 12-12-2006, 12:37 PM
Re: Verizon's math skills - by Greg the dogsitter - 12-12-2006, 01:23 PM

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