12-12-2006, 08:14 AM
I have followed that all weekend, and it doesn't surprise me that the CSRs are that stupid.
However, I have yet to see printed/published evidence that the rates were listed in one way or the other.
VZW seems to intimate that their rate for that service really IS $0.002 or .2 cents per kilobyte, but I don't understand why the guy didn't get that IN WRITING before he went and used all that service.
I get the feeling both parties are being somewhat disingenuous in this situation.
The customer KNEW that the $.00002/kb rate they "quoted" him was too good to be true, and he ran up a big bill figuring he would have an out.
Verizon also knows that the .2 cents / .002 dollars thing is confusing to customers, and that's why they make it difficult to find a published rate, and have under-trained their CS staff.
If I were a VZW customer, I'd be all up in their grill trying to get a refund [assuming I used data service in Canada, of course].
However, I have yet to see printed/published evidence that the rates were listed in one way or the other.
VZW seems to intimate that their rate for that service really IS $0.002 or .2 cents per kilobyte, but I don't understand why the guy didn't get that IN WRITING before he went and used all that service.
I get the feeling both parties are being somewhat disingenuous in this situation.
The customer KNEW that the $.00002/kb rate they "quoted" him was too good to be true, and he ran up a big bill figuring he would have an out.
Verizon also knows that the .2 cents / .002 dollars thing is confusing to customers, and that's why they make it difficult to find a published rate, and have under-trained their CS staff.
If I were a VZW customer, I'd be all up in their grill trying to get a refund [assuming I used data service in Canada, of course].