12-12-2006, 12:37 PM
[quote Seacrest]I have followed that all weekend, and it doesn't surprise me that the CSRs are that stupid.
However, I have yet to see printed/published evidence that the rates were listed in one way or the other.
VZW seems to intimate that their rate for that service really IS $0.002 or .2 cents per kilobyte, but I don't understand why the guy didn't get that IN WRITING before he went and used all that service.
The customer KNEW that the $.00002/kb rate they "quoted" him was too good to be true, and he ran up a big bill figuring he would have an out.
He DID get it in writing. When he talked to the first person before he went to Canada, he asked that they document in his account file what they were telling him... 0.002 cents/kb. He did this because he knew it was wrong, but he felt like he ought to be able to hold them to it.
Then, each succeeding person he talked two revalidated the 0.002 cents/kb rate. And specifically looked it up. And specifically ARGUED that it was not 0.002 dollars/kb.
I think he ran up his usage based on his normal usage. He has an unlimited plan in the U.S. A $70 bill for service while on vacation is not outragous. But the fact is that they did quote to him 0.002 cents/kb. Over and over and over... up to and including every person on the recording.
However, I have yet to see printed/published evidence that the rates were listed in one way or the other.
VZW seems to intimate that their rate for that service really IS $0.002 or .2 cents per kilobyte, but I don't understand why the guy didn't get that IN WRITING before he went and used all that service.
The customer KNEW that the $.00002/kb rate they "quoted" him was too good to be true, and he ran up a big bill figuring he would have an out.
He DID get it in writing. When he talked to the first person before he went to Canada, he asked that they document in his account file what they were telling him... 0.002 cents/kb. He did this because he knew it was wrong, but he felt like he ought to be able to hold them to it.
Then, each succeeding person he talked two revalidated the 0.002 cents/kb rate. And specifically looked it up. And specifically ARGUED that it was not 0.002 dollars/kb.
I think he ran up his usage based on his normal usage. He has an unlimited plan in the U.S. A $70 bill for service while on vacation is not outragous. But the fact is that they did quote to him 0.002 cents/kb. Over and over and over... up to and including every person on the recording.