08-22-2007, 11:10 PM
Document what you did on your own, and what you did when you were on the phone with Apple. Attach that piece of paper to the repair slip when you bring it in.
This will save the techs A HELL OF A LOT OF TIME and get the true problem diagnosed a LOT faster and thus back in your hands.
This will save the techs A HELL OF A LOT OF TIME and get the true problem diagnosed a LOT faster and thus back in your hands.