09-02-2008, 12:02 AM
I'm planning on calling Amex tomorrow, but figured I'd ask the folks her who may have had some experience in the matter.
I bought a piece of gear a year and a half ago, which has now stopped working. It has a two year warranty, so officially I'm still under warranty. That's the good news. The bad news is that I can not get in touch with the manufacturer. The online support tickets go unanswered (I submitted my first one on August 5th. I've submitted subsequent requests that way and tried emailing support and sales. I have tried four different phone numbers which I have culled from various sources...none of which connect me to the company.
So as a last resort, I'm wondering if I have any chance at some progress via Amex, as that's the card I used to buy it. Will they offer only to pay to have it fixed? If so, I wouldn't know where to begin to bring it for repair. Will they refund the purchase price or pay the going rate for a replacement unit? The few vendors who still show it as available rather than discontinued, have it for $200, but I bought mine new for about $70.
At this point, I'd be content with getting my $70 back, so I could buy some different brand replacement. What do you all think I can expect? Nada?
I bought a piece of gear a year and a half ago, which has now stopped working. It has a two year warranty, so officially I'm still under warranty. That's the good news. The bad news is that I can not get in touch with the manufacturer. The online support tickets go unanswered (I submitted my first one on August 5th. I've submitted subsequent requests that way and tried emailing support and sales. I have tried four different phone numbers which I have culled from various sources...none of which connect me to the company.
So as a last resort, I'm wondering if I have any chance at some progress via Amex, as that's the card I used to buy it. Will they offer only to pay to have it fixed? If so, I wouldn't know where to begin to bring it for repair. Will they refund the purchase price or pay the going rate for a replacement unit? The few vendors who still show it as available rather than discontinued, have it for $200, but I bought mine new for about $70.
At this point, I'd be content with getting my $70 back, so I could buy some different brand replacement. What do you all think I can expect? Nada?