09-02-2008, 05:30 PM
Went to a store yesterday, and needed to use the restroom. Given the store's circumstances, there are two ways they could have responded:
One, in a cheerful/helpful voice: "I'm sorry, but we don't have insurance that covers our customers using the restroom. However, there's a place right next door that will let you."
Two, in a gruff voice: "We don't have any."
Guess which one results in me giving that place future business? Guess which doesn't? :-)
One, in a cheerful/helpful voice: "I'm sorry, but we don't have insurance that covers our customers using the restroom. However, there's a place right next door that will let you."
Two, in a gruff voice: "We don't have any."
Guess which one results in me giving that place future business? Guess which doesn't? :-)