12-01-2007, 02:56 PM
Hey, good news. I got an email from Amazon asking if I was satisfied with the costumer service problem I was having. In the email was a link to click on if I wasn't satisfied, so I clicked on that. I was then given an option to have someone call me back and I did that. I just got done talking to a costumer representative who told me they will ship me a replacement at the original price and with expedited shipping so I should get it by the 8th of December - which should be plenty early for the rebate form.
Kudos to Amazon for providing a way to keep following up with me until I was satisfied even though their systems initially weren't as flexible as they could have been. It was a good business decision on their part because I'm sure they will be getting a lot more orders from me than they otherwise would have if they hadn't worked to rectify this issue.
Kudos to Amazon for providing a way to keep following up with me until I was satisfied even though their systems initially weren't as flexible as they could have been. It was a good business decision on their part because I'm sure they will be getting a lot more orders from me than they otherwise would have if they hadn't worked to rectify this issue.