01-12-2008, 05:42 AM
Well,
In all honesty, if the comments go back 10 years, they had some major issues long time ago. On the other hand, my recent experiences have been mixed - they definitely lived up to the terms of sale, but absolutely did not go the extra mile. I received a defective ministack (FW defective USB2 OK), foolishly decided to troubleshoot instead of sending it back immediately, had an emergency trip for a couple of weeks, when I came back it was more than 30 days from purchase. I asked for cross-shipment replacement, offering to pay for the new product and shipping both ways, with understanding that the cost of the replacement product will be refunded once they receive the faulty product. They were not willing to do that, even though they are the only warranty service providers for Newer. So, yes, I got my replacement quite some time later, they lived up to the letter of the sale agreement, no extra mile anywhere to speak of. Did not see anything that would differentiate them from TigerDirect or NewEgg. May or may not shop there in the future, depending on item and price.
In all honesty, if the comments go back 10 years, they had some major issues long time ago. On the other hand, my recent experiences have been mixed - they definitely lived up to the terms of sale, but absolutely did not go the extra mile. I received a defective ministack (FW defective USB2 OK), foolishly decided to troubleshoot instead of sending it back immediately, had an emergency trip for a couple of weeks, when I came back it was more than 30 days from purchase. I asked for cross-shipment replacement, offering to pay for the new product and shipping both ways, with understanding that the cost of the replacement product will be refunded once they receive the faulty product. They were not willing to do that, even though they are the only warranty service providers for Newer. So, yes, I got my replacement quite some time later, they lived up to the letter of the sale agreement, no extra mile anywhere to speak of. Did not see anything that would differentiate them from TigerDirect or NewEgg. May or may not shop there in the future, depending on item and price.