01-12-2008, 03:37 PM
> So everyone expect a vendor to go the "extra mile", but when a vendor I
> deal with has bad customer service, long lead time for repairs, crappy
> products, and then they send me a "revised quote" for 56 cents more, I got
> mostly negative feedback.
No.
People don't expect vendors to "go the extra mile." In fact, it's often quite the opposite: we expect the worst. That's why when vendors do go above-and-beyond they earn customer-loyalty.
From what you described, it seems that you were charged fairly but you WANTED them to be more than fair with you. You wanted obsequious servitude.
If you'd like sympathy, this is not the way to go about it. You're coming off as a narcissist.
> deal with has bad customer service, long lead time for repairs, crappy
> products, and then they send me a "revised quote" for 56 cents more, I got
> mostly negative feedback.
No.
People don't expect vendors to "go the extra mile." In fact, it's often quite the opposite: we expect the worst. That's why when vendors do go above-and-beyond they earn customer-loyalty.
From what you described, it seems that you were charged fairly but you WANTED them to be more than fair with you. You wanted obsequious servitude.
If you'd like sympathy, this is not the way to go about it. You're coming off as a narcissist.