02-15-2008, 01:23 AM
Um - without any hassle, question at all we take care of pretty much all DOA/Defective products when reported to us within 30 days of original ship date. That's part of our written policy and applies to pretty much everything we sell. In the case of a DOA/Defect, we take an unsold unit off our shelf to cover.
Outside 30 days, depending on the situation and how far outside - we also tend to be pretty flexible as well. At the end of the day, we're here for and because of our customers and we do what we can to earn the loyalty and business there of.
And of course this isn't an issue to begin with on the products that we offer with OWC or NewerTech warranty as for the duration of said warranties - we're the place and turn around on such warranty is extremely fast cause we're in charge there.
Our technical support if top notch too when it comes to supporting products from the various manufacturers we offer product from. It's possible we may refer a tech question to the MFR if we are not able to assist - but it has never been our policy to send a customer to the MFR for a DOA item.
There are limits to how long we can take a non OWC warranted product back from date of sale.... but within 30 days, never an issue.
I'd love to get the full story or a retraction if there was some kind of mix up.
Outside 30 days, depending on the situation and how far outside - we also tend to be pretty flexible as well. At the end of the day, we're here for and because of our customers and we do what we can to earn the loyalty and business there of.
And of course this isn't an issue to begin with on the products that we offer with OWC or NewerTech warranty as for the duration of said warranties - we're the place and turn around on such warranty is extremely fast cause we're in charge there.
Our technical support if top notch too when it comes to supporting products from the various manufacturers we offer product from. It's possible we may refer a tech question to the MFR if we are not able to assist - but it has never been our policy to send a customer to the MFR for a DOA item.
There are limits to how long we can take a non OWC warranted product back from date of sale.... but within 30 days, never an issue.
I'd love to get the full story or a retraction if there was some kind of mix up.