02-15-2008, 01:52 AM
in re-reading.... they gave you the Hybrid + a replacement 250, right?
[quote cbelt3]We bought a refurbed Eyetv 250 from our gracious hosts. When it failed after 1 hour's use, I contacted El Gato and they were very helpful, and ultimately we sent it back to them. After the expected delay, we received a brand new EyeTV Hybrid in the mail !
Dayum ! Now THAT's what I call customer service !
(PS- I know that OWC would have also taken care of the issue, but I just decided to call el Gato first).
[quote cbelt3]We bought a refurbed Eyetv 250 from our gracious hosts. When it failed after 1 hour's use, I contacted El Gato and they were very helpful, and ultimately we sent it back to them. After the expected delay, we received a brand new EyeTV Hybrid in the mail !
Dayum ! Now THAT's what I call customer service !
(PS- I know that OWC would have also taken care of the issue, but I just decided to call el Gato first).