El Gato Customer service - Very good, SIlent Upgrade !

[jdc]

[quote martin]Personally, and from experience, I wouldn't ever be so certain OWC would take care of it. I tried called them: OWC asked me first to call the manufacturer (!). I did. The manufacturer tried to take care of the problem, but couldn't. I returned to OWC, and was told that too much time had transpired and they wouldn't take back the defective product. Even though they knew, two days after I bought it, it didn't work (because I called). Really aggravating when, after trying what OWC asked, they refused to make good on their defective product.

My point: not everyone loves OWC. I never shop there.
tough words on the OWC sponsored forum...