03-26-2008, 06:20 PM
Do not format the original drive unless she did that to start with because it likely has a restore partition. Do a backup if you have a drive handy (needs to be NTFS format for files larger than 4 GB ). WinXP Home does not have NTBACKUP.EXE installed by default but it can be added from the install CD.
A Factory Restore usually will wipe the drive and return it to 'like new' where the user will have to create a new user account and reauthorize Windows. Loss of user files, email archives, and bookmarks is generally expected.
A repair of the registry is possible but it depends on what you use and how experienced you are with it.
A Factory Restore usually will wipe the drive and return it to 'like new' where the user will have to create a new user account and reauthorize Windows. Loss of user files, email archives, and bookmarks is generally expected.
A repair of the registry is possible but it depends on what you use and how experienced you are with it.