03-19-2009, 11:56 PM
My Sears CC# was stolen online last week and I have been trying to sort out the damage. Today I checked my online statement and it's very difficult to understand. For example, the recent activity page shows all transactions, both debits and credits. However, it doesn't indicate which is which, and at the bottom totals up all the transactions, as if they are all debits.
But what really bugged me is when I tried to call a service representative for an explanation, I was forced to listen to 2 solid minutes of Sears commercials, and was then put me on hold while the line played extremely scratchy music - it sounded as if someone was constantly fiddling with a loose speaker wire. Periodically, a recorded voice assured me that they knew my time is important and my call was being put on a priority basis (yeah, right). Finally, I got so irritated that I conceded defeat and hung up - which I think was exactly what they wanted me to do. How can anyone have such crappy customer service and survive? :cursin:
But what really bugged me is when I tried to call a service representative for an explanation, I was forced to listen to 2 solid minutes of Sears commercials, and was then put me on hold while the line played extremely scratchy music - it sounded as if someone was constantly fiddling with a loose speaker wire. Periodically, a recorded voice assured me that they knew my time is important and my call was being put on a priority basis (yeah, right). Finally, I got so irritated that I conceded defeat and hung up - which I think was exactly what they wanted me to do. How can anyone have such crappy customer service and survive? :cursin: