09-02-2008, 01:13 AM
Don't be surprised if they deny the claim or make you jump through additional hoops. I had something die while it was still under warranty, so I called and asked if I could have them replace the item, since I was having trouble getting cooperation from a local authorized service center. Amex said no. So, you are in kind of a tight spot, since the item still is covered under warranty. But, I would think detailed notes about the effort you've made to contact the manufacturer might strengthen your case with Amex. Of course, then you'd have to tell them the actual date the item quit working. I think I'd call them, be forthright, and explain exactly why you waited so long before contacting them. At this point you can't be out much more than you already are, since you don't have use of the item anyway. Yes, I know - it's the principle of the thing!