08-02-2009, 12:22 AM
My Dad has a TiBook running Mac OS 10.3.9. He recently purchased a new printer (Canon Pixma MP620) which has a wired connection to his LAN. At first, the software install and set-up seemed to go without any problems. Printing with the new printer works great. We just discovered that NTRConnect, which I use to help with long distance troubleshooting, will no longer work. NTR Connect worked fine before this printer driver software install. Now, the application will start to open (bouncing icon on dock) and then it will "unexpectantly quit". Things I have tried to fix this problem include: RP, running the maintenance scripts (Onyx), logging in from a spare user account, trashing all NTRConnect files and reinstalling from a fresh download. I still have the unexpectantly quit occur as NTRConnect starts up. I did notice that there is now a Canon IJ Network Scan Utility in the start up items where NTRConnect had also been located.
Two questions: Is there any way to fix this problem so we can once again use NTRConnect? If not, is there another application that will work with my Dad's TiBook (OS 10.3.9) that will enable me to "see his desktop" when I am assisting with troubleshooting?
Thanks for your help!
Dave
Two questions: Is there any way to fix this problem so we can once again use NTRConnect? If not, is there another application that will work with my Dad's TiBook (OS 10.3.9) that will enable me to "see his desktop" when I am assisting with troubleshooting?
Thanks for your help!
Dave
...on the trailing edge of technology.