12-22-2008, 09:21 PM
When we would drive cross-country, we routinely would start to have our Amex denied, and we would have to call them and convince them that our card was not stolen. Now we've gotten in the habit of calling ahead and telling them our travel plans. A pain, but I guess that's the climate we live in now.
All in all, I've only had good customer service experiences with Amex. One time, I paid about 95% of our monthly balance, not realizing that the TOS specify that the interest would be calculated on the average daily balance for the whole month (so, I got changed the same interest as if I had paid 1% of my bill) - in other words, only paying 100% gets you off the hook for interest payments. I called them an complained about the charge (it was about $300, though it was clear in their TOS), and they removed it. There have been other little things - all of which we've had handled quickly and without problems. I hope their level of customer service does not decline (though sounds like it is from this story and other posters above).
All in all, I've only had good customer service experiences with Amex. One time, I paid about 95% of our monthly balance, not realizing that the TOS specify that the interest would be calculated on the average daily balance for the whole month (so, I got changed the same interest as if I had paid 1% of my bill) - in other words, only paying 100% gets you off the hook for interest payments. I called them an complained about the charge (it was about $300, though it was clear in their TOS), and they removed it. There have been other little things - all of which we've had handled quickly and without problems. I hope their level of customer service does not decline (though sounds like it is from this story and other posters above).