12-31-2008, 04:50 AM
It's funny - I asked the same question on the Amazon Marketplace users forum - where sellers get together to talk about these types of issues - and the advice I got there was, "You should have bought insurance. You should refund his money"
Of course, there are two main issues here:
1. What is the "right" thing to do. The more I think about it, the more I think I don't owe him a refund.
2. Maintaining a good standing on Amazon through feedback is essential. They will kick you off, no questions asked, if you have enough unsatisfied customers. I have a very good rating so far, but if I don't refund this guy, he will give me a 1/5 and file an a-to-z claim, which will hurt.
Thanks for the advice.
Of course, there are two main issues here:
1. What is the "right" thing to do. The more I think about it, the more I think I don't owe him a refund.
2. Maintaining a good standing on Amazon through feedback is essential. They will kick you off, no questions asked, if you have enough unsatisfied customers. I have a very good rating so far, but if I don't refund this guy, he will give me a 1/5 and file an a-to-z claim, which will hurt.
Thanks for the advice.