How to handle this problem with seller? Item was never delivered.

[OWC Jamie]

morlock wrote:
Just going through this logically:

The buyer gave you money for the DVDs and shipping.
You The purchaser paid for the USPS to ship it.
Barring fraud on the buyers part, the USPS did not deliver the parcel, defaulting on their contract with youthe purchaser . This caused you to default on the buyer, through no fault of his. You areThe purchaser is responsible for resolution with USPS, as he had no part inpurchased that transaction.


The only role the seller plays is handling the transaction on his end. Some charge a handling fee for this. Can the purchaser prove the seller did not send the package ?

That is how I see it if you boil it down to black and white.

The purchaser claims (s)he has a well documented history of USPS delivery problems, committed him(her) self to a known poor delivery service anyway and the seller is responsible ?


edit: "All items sold FOB ". The buyer can have the item shipped anyway they want. You can offer to handle whatever shiping means you want as a convenience, if the buyer wants something else they handle it, including picking it up at your freight door.