12-31-2008, 03:33 PM
So IF the item were insured they MAY have paid the claim.
I don't think that's correct. In this case there is proof of delivery which trumps the "lost in the mail" card. If the package *had* been insured, delivery documented, and the buyer claimed he/she didn't receive it, they would still be in the same quandary.
If I were the buyer I would dispute the charge on my card - I ordered something and never got it.
Except that there is the matter of legal documentation that the item *was* delivered. If the credit card company contacts the seller and is aware of the DC, then it's a matter of whether or not they choose to credit your account.
I'm afraid you have to pay since you can't prove you he received it.
You are incorrect. He has proof that it was delivered. He doesn't have to prove it went to the correct address. Now, if somebody can *prove* is was misdelivered, then volcs would have to start a claim procedure, base on that proof.
If you want a *guarantee* of delivery, you need to use Express Mail. That's the only guaranteed service the PO offers.
She's put other people's mail in our box many times, sometimes from miles away on roads I've never heard of (we live in the country).
That's an allegation and doesn't constitute or offer any form of documentation. What we have is documentation of an allegation.
This all boils down to whether or not volcs got the item to the buyer. The PO says he did, the buy says he didn't. The PO has documentation, the buyer doesn't. If there were *no* proof of delivery, it could well be a different story. If we knew the buyer was telling the truth, it may well be a different story.
Again, I don't think the buyer is telling the truth. There is no evidence that volcs did not provide due diligence or collude with the USPS to rip off the customer.
The carrier may have lost, misdelivered, or stolen the parcel. The customer may be lying about the delivery and the carrier (my best guess). These are reasons enough for volcs to contact the Inspection Service and make a report if nothing else.
But I wouldn't pay a dime if I were in volcs shoes.
I don't think that's correct. In this case there is proof of delivery which trumps the "lost in the mail" card. If the package *had* been insured, delivery documented, and the buyer claimed he/she didn't receive it, they would still be in the same quandary.
If I were the buyer I would dispute the charge on my card - I ordered something and never got it.
Except that there is the matter of legal documentation that the item *was* delivered. If the credit card company contacts the seller and is aware of the DC, then it's a matter of whether or not they choose to credit your account.
I'm afraid you have to pay since you can't prove you he received it.
You are incorrect. He has proof that it was delivered. He doesn't have to prove it went to the correct address. Now, if somebody can *prove* is was misdelivered, then volcs would have to start a claim procedure, base on that proof.
If you want a *guarantee* of delivery, you need to use Express Mail. That's the only guaranteed service the PO offers.
She's put other people's mail in our box many times, sometimes from miles away on roads I've never heard of (we live in the country).
That's an allegation and doesn't constitute or offer any form of documentation. What we have is documentation of an allegation.
This all boils down to whether or not volcs got the item to the buyer. The PO says he did, the buy says he didn't. The PO has documentation, the buyer doesn't. If there were *no* proof of delivery, it could well be a different story. If we knew the buyer was telling the truth, it may well be a different story.
Again, I don't think the buyer is telling the truth. There is no evidence that volcs did not provide due diligence or collude with the USPS to rip off the customer.
The carrier may have lost, misdelivered, or stolen the parcel. The customer may be lying about the delivery and the carrier (my best guess). These are reasons enough for volcs to contact the Inspection Service and make a report if nothing else.
But I wouldn't pay a dime if I were in volcs shoes.