02-13-2009, 07:49 AM
BBB Reliability Report for
JustDeals.com Inc.
F
http://goldengate.bbb.org/WWWRoot/Report.aspx?site=99&bbb=1116&firm=38327
Customer Complaint History
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 63 complaints about this company in the last 36 months, our standard reporting period. Of the total of 63 complaints closed in 36 months, 9 were closed in the last year.
These complaints concerned :
2 regarding Advertising Issues
BBB Definition:
Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.
1 - Advertisement misrepresented a product
1 - False or unsubstantiated claims in advertisement
1 regarding Billing or Collection Issues
BBB Definition:
Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.
1 - Unauthorized credit card charges
1 regarding Contract Issues
BBB Definition:
Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.
1 - None of the Above - Contract Complaint Issue
4 regarding Customer Service Issues
BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
1 - Failure to provide promised assistance or support for products or services
1 - Failure to respond to phone calls or written requests for assistance or support
2 - None of the Above - Customer Service Complaint Issue
5 regarding Delivery Issues
BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
5 - Non-delivery of products
7 regarding Guarantee or Warranty Issues
BBB Definition:
Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.
1 - Disputed warranty coverage and/or terms
2 - Failure to honor money-back guarantees
1 - Failure to honor service under the terms of warranties
1 - Failure to provide promised written warranty or guarantee
2 - None of the Above - Guarantee or Warranty Complaint Issue
12 regarding Product Issues
BBB Definition:
Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.
8 - Defective, damaged, or incorrect product received
4 - None of the Above - Product Quality Complaint Issue
27 regarding Refund or Exchange Issues
BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
12 - Failure to honor promised refunds, exchanges, or credit
6 - Failure to honor refund, exchange or credit policies
9 - None of the Above - Refund or Exchange Complaint Issue
3 regarding Sales Practice Issues
BBB Definition:
Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.
2 - None of the Above - Sales Complaint Issue
1 - Sales presentation not consistent with advertisement
1 regarding Service Issues
BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
JustDeals.com Inc.
F
http://goldengate.bbb.org/WWWRoot/Report.aspx?site=99&bbb=1116&firm=38327
Customer Complaint History
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 63 complaints about this company in the last 36 months, our standard reporting period. Of the total of 63 complaints closed in 36 months, 9 were closed in the last year.
These complaints concerned :
2 regarding Advertising Issues
BBB Definition:
Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.
1 - Advertisement misrepresented a product
1 - False or unsubstantiated claims in advertisement
1 regarding Billing or Collection Issues
BBB Definition:
Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.
1 - Unauthorized credit card charges
1 regarding Contract Issues
BBB Definition:
Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.
1 - None of the Above - Contract Complaint Issue
4 regarding Customer Service Issues
BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
1 - Failure to provide promised assistance or support for products or services
1 - Failure to respond to phone calls or written requests for assistance or support
2 - None of the Above - Customer Service Complaint Issue
5 regarding Delivery Issues
BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
5 - Non-delivery of products
7 regarding Guarantee or Warranty Issues
BBB Definition:
Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.
1 - Disputed warranty coverage and/or terms
2 - Failure to honor money-back guarantees
1 - Failure to honor service under the terms of warranties
1 - Failure to provide promised written warranty or guarantee
2 - None of the Above - Guarantee or Warranty Complaint Issue
12 regarding Product Issues
BBB Definition:
Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.
8 - Defective, damaged, or incorrect product received
4 - None of the Above - Product Quality Complaint Issue
27 regarding Refund or Exchange Issues
BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
12 - Failure to honor promised refunds, exchanges, or credit
6 - Failure to honor refund, exchange or credit policies
9 - None of the Above - Refund or Exchange Complaint Issue
3 regarding Sales Practice Issues
BBB Definition:
Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.
2 - None of the Above - Sales Complaint Issue
1 - Sales presentation not consistent with advertisement
1 regarding Service Issues
BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.