Do you keep receipts for common items?

[M A V I C]

C(-)ris wrote:
[quote=M A V I C]
[quote=cbelt3]
Home Despot didn't just let you swap it out for a good one ? They're usually pretty good. They'll kick it back to Scott's.

Yeah, that's what I did not too long ago. HD didn't even the receipt nor the UPS. It was a husky brand product.
Husky is their store brand and guaranteed for life. So yea, no need for a reciept. Just like Craftsman tools at Sears.

Scotts is a third party that sells to all sorts of people with all sorts of different warranties. Some items are sold at outlets with no warranty from Scotts. Therefore they need a proof of purchase to make sure you didn't purchase it from a discounter or outlet.
I understand that Husky is their store brand but your distinctions aren't all that accurate.

- The item had a 1yr warranty
- They were able to look it up in their system to see that I purchased it

[cbelt3]

Ultimately YMMV, but it never hurts to ask.

My most amusing Home Depot return was the Ryobi edger that blew apart on me, the fragments sliced a chunk off my forearm and would have blinded me in the right eye if I didn't always wear safety glasses. I showed up with this exploded gizmo in the box , face and arm heavily bandaged and blood spattered on my shirt.

The lady gave me my money back AND offered to get an ambulance for me. !:biggrin:

[Cary]

I keep my HD receipts, but when I've run into this (no receipt), they've handled it 2 different ways:

1. The returns person says, "Go get another one." I go get it, bring it up front, they take the new one out of the box, hand it to me, put the old one back in the box, and away I go.

-or-

2. The return person says, "Go buy another one, then return the broken one with the new receipt." I do that.

Done.

[Racer X]

Fritz wrote:
Utter bs from a company of that size.
I was just looking for a thyristor for my old Braun mixer. Those morons hadn't a clue.
But I contacted the OEM part maker and they sent me a strip of 25.
Kensington has been good too. And the maker of the sliders for our kitchen cabs sent a full set with just a phone call.

"I don't understand why they wouldn't just put that $ .49 part in a box and whisk it off to their customer with their compliments and a sorry you got a dud note. "

They should. That's insane. I'd try and go after Homeys. They should be more responsive I would think, as they have to face the customer every day.

I own a number of firearms made by companies that will usually send you the small parts for free, rather than going through the hassle of a return for repair. S&W, Ruger and Kel-Tec are 3 for example.

[Mike Johnson]

Do I? Yes. They're not organized, though. 2010's receipts are stuffed in a box in the garage. Come December 2011 when I do my end-of-the-year archiving & filing chores, I'll toss the 2010 receipts, and put 2011's receipts in that box.

I'd guess I dive into the box maybe three or four times a year, not often enough to justify organizing it, but often enough to justify keeping the receipts. Last week I returned a $17 window crank that broke after five months of use.

Obviously, big receipts get special treatment.

If you're upset about it, write a nasty review of the product on Amazon and HomeDepot.com. Print out your reviews, and a copy of the product sheet you linked to (with abysmal ratings highlighted,) and mail them to at least some of the following:

Phil Jones
President, West Region

Brian Kura
President, Midwest Region

Mike Lukemire
President, Southeast Region

Dave Evans
Executive Vice President and
Chief Financial Officer

Senior Vice President,
Global Purchasing

Jim Tates
President, Southwest Region

Jan Valentic
Senior Vice President,
Sustainability

all at 14111 Scottslawn Rd
Marysville, Ohio 43040-7800

You can also try emailing them by guessing at their addresses, some of which probably are along the lines of firstname.lastname@scotts.com

[pqrst]

Jack D. wrote:
Do you keep receipts for common items like screw drivers, a lawn sprinkler etc? Items under $20 that you would not expect to fail? Like what can go wrong with a manual can opener?

I keep track of my purchases for my home budget and tend to keep nearly all my expenses (mark them with the year and through them into a box by year). My theory is that if a dealer wants to give me a hassle and asks for a receipt at least I have a box to start looking through.

PS: I've had a manual pepper grinder go out on me and the receipt got me an exchange item from Macy's.

[Jack D.]

Thanks for all the comments! I think I'm just going to try a HD exchange because as several have said - they face the customer every day. If that fails I'm going with a different brand.

I've already posted a few negative reviews but there's 100's of other people that have done so before me on Scott's own site and Amazon's aren't that glowing either. Seems like it's a known issue and all they are doing is pissing people off with their attitude.

[New Guy]

My Father writes the date of when he buys (even if he throws away the receipt) something on it, seriously. I'm guessing the date he married my Mother is on her somewhere but I'm afraid to ask where...

New Guy

[Big Daddy Cool]

just buy a new one and "return" the old one as non-working.

[haikuman]

I have went through way to many of those fraking feeders... they are inherently defective.

Changing brands is a good way to go me thinks ...

Rudie