UPS Customer Service Is Shockingly Bad

[lost in space]

All too common. The thinking seems to be something like this: If you have a problem, our automated system will take care of it. If not, we've put up a wall to restrict access so you can't talk to our humans, which costs us money. If we keep you running in a phone-tree circle, you'll eventually give up and stop bothering us. We have your money. We are done here.

[Fritz]

customer service? what the hell are you talking about?
the forwarded phone calls to the Philippines?
I'm better off asking Owen.

[GGD]

lost in space wrote:
All too common. The thinking seems to be something like this: If you have a problem, our automated system will take care of it. If not, we've put up a wall to restrict access so you can't talk to our humans, which costs us money. If we keep you running in a phone-tree circle, you'll eventually give up and stop bothering us. We have your money. We are done here.

This is sort of how I feel about Walmart's locked display cases. They have a button to call someone with a key. Nobody ever shows. You catch an employee walking by and ask them to open it, and "I don't have the key".

I expect the long term result to be some bean counter noticing "nobody is buying these items, we should stop stocking them".

[freeradical]

GGD wrote:
[quote=lost in space]
All too common. The thinking seems to be something like this: If you have a problem, our automated system will take care of it. If not, we've put up a wall to restrict access so you can't talk to our humans, which costs us money. If we keep you running in a phone-tree circle, you'll eventually give up and stop bothering us. We have your money. We are done here.

This is sort of how I feel about Walmart's locked display cases. They have a button to call someone with a key. Nobody ever shows. You catch an employee walking by and ask them to open it, and "I don't have the key".

I expect the long term result to be some bean counter noticing "nobody is buying these items, we should stop stocking them".
Walmart does not carry dental floss.

Seriously.

[deckeda]

GGD wrote:
… You catch an employee walking by and ask them to open it, and "I don't have the key". …

John Oliver warned us about this in his episode about Union busting. A leaked “training” video by Target (I think) said that if the store became unionized staff might be prevented from helping customers outside of their area.

So Oliver made a mock video depicting staff telling customers outside their area of just eff-off.

“But all I need is help reaching this item.”
“Go to hell.”

On second thought maybe Walmart should become unionized if management thinks that’s what would happen. Seems to be what they want.

[space-time]

Walmart does not carry dental floss.

Seriously.


Maybe their customers don't floss?
miley-laughing001:

EDIT: they seem to floss in my area

[freeradical]

space-time wrote:
Walmart does not carry dental floss.

Seriously.


Maybe their customers don't floss?
miley-laughing001:

EDIT: they seem to floss in my area

They don't sell floss in their grocery stores, which is what I use. I've asked the help about this, and they told me they haven't sold it in years.

[TheCaber]

yeah, it's in the pharmacy, oral/dental hygiene section.