How to handle this problem with seller? Item was never delivered.
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How to handle this problem with seller? Item was never delivered.
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12-31-2008, 03:34 AM
comaplate wrote: There is absolutely nothing to be gained from any further contact with the post office (apart from the buyer logging his ongoing problems with their 800 number as they occur).
12-31-2008, 04:36 AM
It sounds to me like he's on the up-and-up.
But his beef is with the USPS. For that matter, your beef is with the USPS. Offer to help in any way you can in getting it straightened out with the USPS. But while I would be sympathetic, I wouldn't refund the money since the item was lost through USPS negligence.
12-31-2008, 04:50 AM
It's funny - I asked the same question on the Amazon Marketplace users forum - where sellers get together to talk about these types of issues - and the advice I got there was, "You should have bought insurance. You should refund his money"
Of course, there are two main issues here: 1. What is the "right" thing to do. The more I think about it, the more I think I don't owe him a refund. 2. Maintaining a good standing on Amazon through feedback is essential. They will kick you off, no questions asked, if you have enough unsatisfied customers. I have a very good rating so far, but if I don't refund this guy, he will give me a 1/5 and file an a-to-z claim, which will hurt. Thanks for the advice.
12-31-2008, 05:09 AM
volcs0 wrote: Yes, from the perspective of the way Amazon treats its marketplace sellers, you have a whole other side to consider. It seems like you have all the info you need to make your own decision. You should always =offer= insurance, if not demand it be purchased. But-- would Amazon not be satisfied with the delivery confirmation?
12-31-2008, 05:20 AM
Did you offer insurance? Did the buyer decline?
If so, IMO, you are in the clear.
12-31-2008, 05:35 AM
What can the buyer do? From my understanding it is the shipper that has to file any clam - which apparently isn't going to happen since there was no insurance.
If I were the buyer I would dispute the charge on my card - I ordered something and never got it. It is the buyers problem the shipper they contracted with screwed up. Then it is up to the buyers credit card if USPS delivery confirmation is proof of delivery to the right address. I had FexEx Ground deliver a package to the wrong address, Delivery confirmed in that case too. Driver found it and I eventually got it, but was worried I would end up like this.
12-31-2008, 05:42 AM
How would insurance help the matter? USPS says it was delivered. They aren't going to pay out insurance on something they delivered. Which is why, if I was the seller, I wouldn't pay out either. What if it was delivered and stolen off the door step? Certainly not USPSs fault, or the seller who fulfilled his obligation. Sorry, this rests on the buyer. Sucks but it isn't anyone elses fault.
12-31-2008, 06:28 AM
delivery confirmation, as you are finding out, is utterly useless...
it only means that it was delivered - SOMEWHERE Buying delivery confirmation is no guarantee that it will arrive to the right address and it certainly isn't insurance. I invested some time at the post office a couple of years ago and asked all of these questions. I'm afraid you have to pay since you can't prove you he received it. I sell LOTS on ebay. Anything of value get signature confirmation and insurance and there is no option for the buyer - he must take this service or nothing. There should be a giant class action suite to get the USPS to return all of the money it's collected for DC since it provides no service at all.
12-31-2008, 07:02 AM
I disagree hal. I've found delivery confirmation drastically reduces the likelihood a bad apple within the PO will take a liking to your item, which for whatever reason seems most likely with media mail.
12-31-2008, 07:04 AM
ADent wrote:I'd be interested to hear why you did that. 
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