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what is up with my macbook??? software won't install
#1
It won't let me install snow leopard. It's running 10.5.8 right now. Its a 2ghz MacBook. It's a known good disk. It gets to the part where it restarts then tells me I cannot install SL on this disk. No reason why of course. I also tried to do a software update as well. Where it tried to install the new Safari and itunes as well as a firmware update and I think a java update. But all those failed as well. I got an error telling me taht it couldn't create directory "safari (something or other)" and the same error with the others. So i'm guessing its a permissions error of some sort but I haven't the foggiest where to start.

oh yes. I also tried to repair permissions and it took a mere couple seconds. So something is definitely wrong.
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#2
Did you go to Disk Utility when you started up from the SL disk? Verify the disk, there may be a problem that needs repairing.
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#3
no. i didn't verify the disk. however, that wouldn't cause the software update to fail.

also just tried to install the new office and it gave me an error about not being able to write to "Applications".
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#4
I've had a similar problem a few times, the fix was checking the disk and the other was having Apple send me another SL disk. I've since used my original disk on other installs without a problem, go figure.
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#5
How much empty space on the drive?

Have you re-started using Safe Boot?

Can you boot into your current external backup drive and install it there?
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#6
bazookaman wrote:
no. i didn't verify the disk. however, that wouldn't cause the software update to fail.

Every symptom that you've described could be caused by serious directory-corruption or hardware problems with your drive.

Boot from the install DVD, run the Disk Utility and VERIFY THE DRIVE.

Check the bottom of the DU window for the SMART status of the drive while you're at it.

...and how much free drive space do you have?
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#7
update:

To answer the questions, there is around 90gb free on a 120gb disk. SMART status=verified.

Next:
I booted the MB from an external drive with SL installed. Actually I used the SL disk to install SL on the external drive so I could boot from it. Everything went fine and dandy. First I tried to verify the disk from the SL disk. No go. Something wrong cannot fix. Then i booted from the external drive and ran DU again. It found minor directory issues that it claimed to fix.

So i tried booting the MB again and it just sat there spinning and spinning and spinning. So i booted into single user mode and ran fsck. It found minor problems that were corrected. THEN I typed exit and thats when it kept giving me "crash report saved" lines over and over and over and over and over. So i assume that it was it was doing when it was sitting there spinning on the gray screen.

Then I rebooted from the external drive and just copied the user folder over in case I needed to wipe the drive. Now I am trying to reinstall SL from the CD. I'm thinking that maybe, a disk error caused SL to fail. Then from that point on I was trying to boot a disk with SL half installed...which of course failed.

Anyway. Sl is trying to install now. Its got "About 20 minutes" remaining.

If this fails again, I will wipe the drive. Before doing so, is there a better way to make sure I get all the user stuff off? I basically copied over the entire drive to the external (which surprisingly worked) Obviously its not going to copy EVERYTHING. but all I really need are the user files right?

So I can wipe the drive. Reinstall the System. Then copy over the user contents into the new user folder. Anything wrong with that line of thinking?
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#8
> I'm thinking that maybe, a disk error caused SL to fail.
> Then from that point on I was trying to boot a disk with
> SL half installed...which of course failed.

That's possible, but I wouldn't be quick to jump to that conclusion. Snow Leopard has safeguards against that happening. It's designed to be able to finish an install and leave you with a bootable HD even if the power goes out during the install.


> all I really need are the user files right?

That's usually the most important stuff. I'd try to get the Users, Library and Applications folders if possible.


> So I can wipe the drive. Reinstall the System. Then copy
> over the user contents into the new user folder. Anything
> wrong with that line of thinking?

Yes. That's not the greatest plan. SMART status is sometimes handy, but often WRONG. There's a very good chance that your drive has hardware problems, given the symptoms. I would not trust that drive again.

And there's a way to import old user accounts when you have them backed up. After doing a clean install, make a new admin user (with a different name than the one you used for the old user account), copy the old user's Home folder to the Users folder on your drive, then go to the Accounts pref's and create a new user with the exact same name as your old user had. If you did it correctly, the OS should detect the old user folder and ask you if you want to use it for the account you're trying to create.

All of that assumes that you can successfully install the OS on the drive after erasing it. There's no guaranty of that. And since you don't know what's wrong with the drive or whether erasing the drive would really fix anything (or perhaps would just hide the problem for awhile), you might want to keep your present backup handy and institute nightly backups onto yet another hard drive if you're gonna keep using that drive.

...

If you've got a recent copy of DiskWarrior handy, using it on that HD could give you a fair idea of whether the drive is still useful.
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#9
everything seems to be fine now. Installed SL. Installed Office. Ran the combo update as well as all the software updates. Running like a top now. We'll see how it goes. I told my mom to make sure she backs up when she gets home (she does routinely already). Just in case.
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