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Remember that negative feedback now only affects your percentage rating for a year. So after a year, you'd return to 100% feedback and if you have a lot of transactions, the negative would probably be buried pretty far down so that potential buyers would have to click through a few pages of feedback to find it.
Even if he decides to file a claim through eBay, eBay cannot force you into a partial refund unless you agree to it. I tried, really hard, to get eBay to do a partial refund ($60) on a $700-ish TV I bought because the seller forget to ship the remote. eBay wouldn't do it, even though they agreed to pay for the return shipping on their dime, and I argued that the return shipping would cost more than the partial refund, but since the seller wasn't responding, they wouldn't do it. Due to some more bizarre circumstances (seller was out of business and had moved), I eventually ended up with a free TV.
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Short professional answers. Worst eBay can do is make you fully refund him once it is sent back. No one cares about negs, I have seen sellers with negs and the price still goes as much as 100% sparkly fresh sellers. Don't respond to anger or intimidation. He bought the cord without letting you know the situation before hand.
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do the right thing and refund and relist. been through this when i got a product that was not what it was. they refunded. i was happy to get that respect.
dot.
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I thought Ebay no longer did negative feedback?
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Don't offer to repair it. Take that option off the table. What if you get it back and the antenna isn't unplugged? Or it works good at your house?
He can claim it still won't work when he gets it back. The $60 cord shows me he is looking for some money back.
Two options - 1. send it back for refund or 2. keep it and it's his. If he nicks you, grin & bear it.
Fred
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Mr645 wrote:
I thought Ebay no longer did negative feedback?
Sellers cannot give negs to buyers but buyers can still neg sellers and some ave taken to using the new system to extort people.
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I had the exact same thing happen to me - a Mac Mini G4 machine, tested thoroughly before I listed and sold it. Buyer asked if it was a defective unit because "the wireless wasn't working in this thing".
I offered to take it back, and as an alternative option sent him take-apart instructions to see if the antenna cable was seated properly.
Never heard back from him/her... Don't remember what happened feedback-wise either.
Jeff
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I sold a perfectly working ReplayTV on ebay a while ago. Buyer got it and said, "it's not working properly - can you refund some of my purchase price so I can get it repaired?" I told him no, send it back for refund. Never heard from him again. Lots of scammers on the buying side of ebay unfortunately. Don't let this guy get away with anything.
