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davemchine wrote:
space-time, I may not have explained myself very well. I'm saying that some items have the Prime logo next to them but are actually being shipped from china. It is very deceiving and I've had to cancel orders over that issue because I didn't look at the delivery date. No item being shipped from china should have the Prime logo on it because it could never arrive on time.
I also disagree that only items fulfilled by Amazon can be Prime. There are LOTS of items with the Prime logo that are not fulfilled by Amazon. They should only be fulfilled by amazon though!
So I am saying that Amazon is playing pretty loose with the Prime logo.
This is not my experience. When you see an item, click on NEW or USED and then you see all options, some are prime, some are not.
Items that are sold BY AMAZON are almost always primes.
Items that are sold by other vendors (such as myself) can be non-prime, which means I ship the item, so shipping may take a while depending on location, or sometimes I ship items to amazon warehouse and then they become fulfilled by Amazon and then are eligible for Amazon prime, which means amazon picks up the item from the shelf and ship it to you. Yes, that item belongs to me but it is sitting in amazon warehouse ready for prime shipping.
For each item, there are usually several prime vendors and several non-prime vendors.
Perhaps if you posted a screenshot and explained what you found confusing I could help.
Hope this helps.
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Here is an example of my bean bag purchase issue. The item is marked as Prime yet it isn't sold by amazon and it doesn't have two day shipping either. It is free though. http://www.amazon.com/Comfort-Research-4..._1?ie=UTF8&qid=1407695932&sr=8-1&keywords=bean+bag
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Here is an example of a bean bag marked as prime but if I click on a different color the prime logo goes away. It would be very easy to miss this when making an order. http://www.amazon.com/Comfort-Research-C..._5?ie=UTF8&qid=1407695650&sr=8-5&keywords=bean+bag
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I was not able to find an example of the Prime logo on an item shipping from china. That happened to me back in November 2013 and I complained about it. Maybe it was fixed!
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davemchine wrote:
Here is an example of my bean bag purchase issue. The item is marked as Prime yet it isn't sold by amazon and it doesn't have two day shipping either. It is free though. http://www.amazon.com/Comfort-Research-4..._1?ie=UTF8&qid=1407695932&sr=8-1&keywords=bean+bag
to me it looks like it is shipped and sold by Amazon and if they ship to Monday it will get here Wednesday. I don't expect Amazon to ship it today (Sunday).
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I have been buying stuff from Amazon since they were a scrappy startup. I have all sorts of trouble getting packages delivered by USPS, FedEx ground, and onTrac. It's not precisely Amazon's fault that these shippers don't know West Maple Street from East Maple Street, but when I need a package by August 10, I need it by August 10. Not infrequently I have to track a package carefully and if it goes astray I have to contact Amazon. They have always been very kind and helpful. I have not noticed any decline in customer service.
I ordered some camera accessories before our trip to India. I ordered them well in advance in case something went wrong, which it did. I explain what happened, and Amazon overnighted me another shipment, followed up with me to make sure I got it, and gave me a $10 credit.
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that is in fact an interesting example. for me it shows that it ships in 2 business days, but if I click on "7 new from $85.33" than I see this. I have never seen Prime in 3-5 days before. Maybe dave is onto something here after all...
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I've never seen the Prime tag applied to something that isn't warehoused in an Amazon facility and fulfilled by them.
But between their shi!tty search engine and the fine distinctions betweeen Prime/Free Shipping/Sold by/Fulfilled by/etc., shopping at Amazon now is like a test.
One has to be careful to note the actual terms when selecting an item, such as the variant (model, color, fit), seller, and shipping options.
It doesn't help when slightly revised items recycle the same ASIN and page, and the reviews for disparate items are lumped together under the same listing, which distorts the rating.
That 7-port hub may suck, but the 4-port gets great ratings. Both are listed on the same page, distilled into the rating next to the price, but the only way to know is to read the title of each review carefully to see which is actually being reviewed.
Lots to trip up the unwary customer.
As for customer service, the example above is what I'm more accustomed to. Perhaps I'll try to speak to someone and see if I get a different response.
But ultimately, the carrier acts as Amazon's representative, and the carriage contract is between them and the carrier. The responsibility is between them to fulfill the promises to the customer, and if they cannot, rectify the situation.
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Bimwad wrote:
But between their shi!tty search engine and the fine distinctions betweeen Prime/Free Shipping/Sold by/Fulfilled by/etc., shopping at Amazon now is like a test.
This sums it up pretty well.
I still do the bulk of my general online shopping there, but find myself going to other vendors (I always check our sponsor first for stuff they sell, but I also get general tech from NewEgg, Cyberguys, etc.)(much like the juggernaut that is eBay, I don't see a true competitor for Amazon, either currently or on the horizon.
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