Century Link - .09 short cost me $6

[OWC Jamie]

Wags wrote:
[quote=GGD]
Have you tried calling customer support? Sometimes companies can be reasonable when you actually talk to a human who understands what happened, and can reverse the charge.

Too much trouble for $6. I'm going the bad social media route instead.
I'd call and talk to a human being too.
They obviously have an imperfect online billing system.

The imperfect online billing system is incapable of caring about your need to punish it.

You may as well be out in their parking lot screaming at their asphalt trying to right your mistake.


For crying out loud call a human being to fix a machine's capacity for allowing a human error. You and (maybe some pretty young thing) can laugh about stupid mistakes people make and the dumb machines that allow them to err.

[Wags]

N-OS X-tasy! wrote:
[quote=Wags]
[quote=gabester]
[quote=silvarios]
When Comcast billed my mom for a couple months for a cable box she never had, they fixed the problem promptly when notified, but should I have insisted, as an alternate account member, Comcast pay my mom an overcharge penalty?

I'm sure that there are those here who would say that Comcast should only have been willing to talk to your mother, as she is the authorized account representative. For allowing them to speak to you, a non-customer, you should be subject to a $35 authorization fee. Once you've done that, and been willing to sit on hold for 20 minutes, get transferred 3 times, and wait on hold again for almost an hour while you explain the circumstances, THEN you SHOULD insist on getting that $5 credit AND a free month of HBO for your mother and yourself.

You see, the COMPANY can do no wrong and they are legally entitled to penalize HUMAN BEINGS for their errors, but human beings have the freedom from the expectation of equivalency as they are not companies!
Finally someone who gets it.
The fact that you are unable to even consider that you are offbase in this matter says a lot about you.
The fact that you blindly accept the machinations of a corporation says even more about you.

[silvarios]

Wags wrote:
[quote=N-OS X-tasy!]
The fact that you are unable to even consider that you are offbase in this matter says a lot about you.

The fact that you blindly accept the machinations of a corporation says even more about you.
I think Dan is giving the company too much credit here, but Wags, the main thrust is maybe you could politely try explaining your mistake to an actual person before wanting to shame the company? Awful billing policy aside, give them a chance to rectify the problem. Much can be attributed to mere incompetence, not malice.

[silvarios]

billb wrote:
I'd call and talk to a human being too.
They obviously have an imperfect online billing system.

The imperfect online billing system is incapable of caring about your need to punish it.

You may as well be out in their parking lot screaming at their asphalt trying to right your mistake.


For crying out loud call a human being to fix a machine's capacity for allowing a human error. You and (maybe some pretty young thing) can laugh about stupid mistakes people make and the dumb machines that allow them to err.

I agree this might be the better option.

[silvarios]

gabester wrote:
I'm sure that there are those here who would say that Comcast should only have been willing to talk to your mother, as she is the authorized account representative. For allowing them to speak to you, a non-customer, you should be subject to a $35 authorization fee. Once you've done that, and been willing to sit on hold for 20 minutes, get transferred 3 times, and wait on hold again for almost an hour while you explain the circumstances, THEN you SHOULD insist on getting that $5 credit AND a free month of HBO for your mother and yourself.

You see, the COMPANY can do no wrong and they are legally entitled to penalize HUMAN BEINGS for their errors, but human beings have the freedom from the expectation of equivalency as they are not companies!

Clearly. No matter I'm authorized to make changes, I should incur a convenience charge, solely for my benefit and they should upgrade my mom's account without my consent and then charge to downgrade here.

P.s. That last bit actually occurred once. My mom called in to ask why channels she pays for just stopped coming in one day, then Comcast said they would have to activate some package to make them work. The channels still didn't work because there was an actual problem, Comcast finally fixed it, then when the bill went up because of the sports package, tried to charge my mom to remove the package. Of course the channels kept working after the package was removed because they were already a part of the subscribed tier. Sigh…