Need to download Comcast emails in folders to Thunderbird client

[JoeM]

I'm trying to back up my Comcast emails locally to Thunderbird. I've been able to DL all the emails in the inbox but can't figure out a way to DL the sent emails and those in named folders.

I built a filter that DLs emails with keywords in the subject to folders I created in Thunderbird but it's only pulling them from the Comcast inbox. Is there anyway to download from a Comcast folder to a folder of the same name in Thunderbird or do I have to move the Comcast emails in folders to the Comcast inbox and use a filter in Thunderbird to then assign them to local folders?

Also is there a way to drag and drop from the browser to Thunderbird? I can't seem to find any info .

TIA

[C(-)ris]

So confused...is this an IMAP or POP account?

[JoeM]

Thunderbird is on my local Mac connecting by POP3 to my Comcast email while I'm also logging into my Comcast email account through Safari.

[hal]

Set by step process for getting your comcast email on Thunderbird: http://customer.xfinity.com/help-and-sup...underbird/

I don't use TB so I have no idea on how to get them all into one folder but it should be easy enough to create a rule

[JoeM]

hal wrote:
Set by step process for getting your comcast email on Thunderbird: http://customer.xfinity.com/help-and-sup...underbird/

I don't use TB so I have no idea on how to get them all into one folder but it should be easy enough to create a rule

hal, thanks. I've gotten that far and have already downloaded the inbox emails to Thunderbird. What none of the documentation covers is how to DL emails in folders other than the Inbox (like your "sent" email folder and others).

Everything I've read says mail in separate folders cannot be DL'd but others mention dragging folders across to Yahoo folders and other means for those using Outlook.

I thought since we are on Macs, there should be some way to do this without bringing all Comcast folder emails back into the root Inbox.

[hal]

have you called comcast for help?

[JoeM]

hal wrote:
have you called comcast for help?

Not yet. This came about because I came home last night and couldn't login to my comcast email. I've had this account over 6 years and I was getting a message that my login credentials weren't valid. I noticed that I had a message on my phone (I have comcast triple play, phone/internet and TV).

The message was from a guy with my exact name saying that when he went to login to his comcast account he found himself in MY comcast account. He said he has been on the phone with comcast for over an hour and they couldn't figure out how it happened but they couldn't get him back in his account or out of mine. I managed to take back my account by going in to my wife's account (she's the primary) and changing my own credentials.

I spent the rest of the night on the phone with their support, then their security and finally with someone who was supposed to get my own email address back for me.

They claim they will have it fixed in about 48 hours but since I have access to my email now I'm trying to download it as I'm concerned that they might screw up even more and delete my mail in the process of trying to straighten it out.

I've got most of it now - just would like to get the mail in the separate folders without dumping it all back into the inbox.

I have no faith in comcast.