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I bought an Apple TV that was buffering HBO Now a lot. I was hoping it was defective, so I exchanged it. Until the new unit arrived, HBO Now was available on Roku, and guess what, it never buffered, Not even once. So I never opened the replacement Apple TV. I found it and filed a return to Amazon, printed the label, put it in the box, but for some reason I won't go into it was delayed by 1 week until we dropped it to UPS. Amazon received it on Nov 17th, several day PAST the due date [again, this is MY fault, I am not blaming them].
Now I am curious what they do with it. Will they issue a refund eventually? or will they return it to me (I am OK even if they charge me shipping back and forth). Or it will stay there forgotten in the ware house?
Has anyone here been in a similar situation? what was the outcome?
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No personal experience but my prediction is that they'll let it slide. May take a phone call though.
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At best, full refund you were expecting (depending if you or Amazon were responsible for shipping). At worst, they deduct a restocking fee and shipping.
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Wait, did you process the return by the ship by date and it simply arrived after the cutoff? That should be fine. If you shipped after the return date, that's different.
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I shipped late, my fault.
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At least you're honest about it and what you return.... I hate seeing stuff back from the Amazon program where dishonest customers have returned what they took out of their system from doing an upgrade. Original memory kit stuck in new memory package, original HDDs in place of new drive, etc.
I'd expect Amazon will ultimately process it. I don't know how long they take - but it got there on Tuesday - might just need a few more days to work through their system. Kick them a support ticket?
with the exception of areas of abuse or abusive customers, rarely does it make sense not to have a little leniency vs. 'penalize' as long as not part of a new norm that then is of course an abuse vs honest slip.
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Yes, Larry, I know. I sold stuff on Amazon. I sold OOMA Scout which I bought refurbished from OOMA, one customer returned a used unit, in a different box (still OOMA box, but different shape)
Another lady bought a 10.6 DVD and returned a scratched one. She also left negative feedback.
Most other buyers were honest though, these are about 1% or less in my experience.
