03-09-2025, 05:29 PM
https://wapo.st/4i8txmY
Louis Rossmann, a computer-repair business owner and prominent advocate for more consumer power over products, cited user complaints in a YouTube video this week about Brother beaming software updates to printers that made it harder to use replacement ink that wasn’t made by the manufacturer.
Doretta Sullivan, senior director of product marketing at Brother who is responsible for ink and toner, said the company dug into the claims and believes they’re incorrect.
“We don’t do that,” she said, referring to tactics to block or discourage use of other companies’ ink in Brother printers. The company said it does “encourage using Brother Genuine ink and toner for optimal performance and reliability.”
Rossmann posted that he was reviewing claims in his video.
Louis Rossmann, a computer-repair business owner and prominent advocate for more consumer power over products, cited user complaints in a YouTube video this week about Brother beaming software updates to printers that made it harder to use replacement ink that wasn’t made by the manufacturer.
Doretta Sullivan, senior director of product marketing at Brother who is responsible for ink and toner, said the company dug into the claims and believes they’re incorrect.
“We don’t do that,” she said, referring to tactics to block or discourage use of other companies’ ink in Brother printers. The company said it does “encourage using Brother Genuine ink and toner for optimal performance and reliability.”
Rossmann posted that he was reviewing claims in his video.
