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I sold a DVD box set from Amazon Marketplace. The cost of the item was $150, and it was shipped media mail. The tracking number says delivered, but the buyer says he never received the item. The only conclusion we can draw is that the mail carrier delivered the item to the wrong address, and now it is gone. I've checked my database, and the address I used was the correct one. My record at stamps.com confirms that the correct address was on the package.
The seller wants a full refund, and while I see his point, it is a lot of money.
Without insurance, do I have any recourse against the USPS? What if the buyer is a scam artist? If the item was truly delivered to a wrong address, then as the buyer, I too would demand a refund.
Any thoughts?
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Looks like you are out $150.
The delivery confirmation for Media Mail is worthless.
Amazon is going to make you give a refund since there is no proof of delivery.
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Tell him to bad for him, in a much nicer more polite way. He can take it up with the post office on his end if he wants to. If it really was misdelivered all the guy has to do is ask the postman who delivers his mail if he remembers seeing it and it will be easily fixed. There really isn't anything you can do from your end. As far as you the seller are concerned, If the tracking says it was delivered then you have done your duty. I wouldn't give a refund.
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Here is some more data:
This is from the seller - I had asked him to check the post office:
It's not sitting at the P.O. They couldn't tell me anything beyond what the tracking data that you sent already told... except for which carrier it was. She's put other people's mail in our box many times, sometimes from miles away on roads I've never heard of (we live in the country). So my best guess is that somebody else got it, and wasn't honest. I met her today and asked, but she doesn't remember one particular package three weeks ago from Chicago. We get a dozen packages a week, including several with delivery confirmation, so even if she were a brighter bulb, I wouldn't expect that she would remember.
I feel bad to demand a refund when you so obviously did your part... I sell on Amazon too, and occasionally get stuck with a "damaged" or "non-delivery" claim I have my doubts about. But I really did pay for it, and I really didn't get it.
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"But I really did pay for it, and I really didn't get it."
…and you really did send it and it really was delivered.
This is a tough one.
Assuming the buyer is being honest, you're both out at the fault of the USPS.
I would tell the buyer that you'll do everything in your power as far as contacting the USPS, but you can't refund the money on a transaction that the USPS says was delivered.
Both of you should take a claim up with the USPS and say it wasn't delivered and work together to get it straightened out.
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The reason he feels bad about demanding a refund is because he shouldn't be doing it.
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I know you don't feel good about it, but once it was marked delivered there's no way you could be responsible for it.
I've had to suck up some lost media mail items (on the buyer end).
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Sounds like something to work on through the USPS. Should push come to shove, I think your end is covered by the delivery confirmation.
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You lived up to your end of the deal. I had the same thing to happen about
a year ago, I shipped a video game and the Delivery Conf. said delievered
and that was that. Even the other person said someone might have
taken the package. I never refunded the money.
![[Image: 1Tr0bSl.jpeg]](https://i.imgur.com/1Tr0bSl.jpeg)