Help with a moral dilemma

[JPK]

I feel like Flounder in Animal House! I have an angel telling me one thing and a devil telling me another.

Obviously MR Forums is the right venue to flush out the moral compass!

Preface: I hate Best Buy, and have been screwed by them several times. I try to avoid them whenever possible, but there seem to less and less alternatives sometime.

The facts: Kid wants an XBox 360 for Christmas. Bestbuy.com had a deal on one that included a $100 bb gift card. The Xbox arrived the other day, and two envelopes arrived in the mail yesterday. Both were properly addressed to me.

Each of the envelopes contained a $100 BB gift card card. Each came with a packing invoice that showed the intended recipient and the serial number of the gift card. The second envelope that was addressed to me, contained someone else's info.

It seems to me BB clearly made a mistake and I was not supposed to get the second $100 gift card.

Several friends, also Best Buy haters say that if it was addressed to me, it is mine to keep.

I would love to hear the voice of MacResource forums on this. I believe I have already made up my mind, I just wanted to hear your thoughts too.

JPK

[pinion]

Not the first 2. I would either call their customer support or use it. I don't have a problem screwing best buy. But $100 IS quite a bit. They won't miss it for sure but you know... Putting it back in the envelope and marking it return to sender is another option. Then if it comes back to you again you should keep it

[mattkime]

corporations are people and deserve the respect that you'd grant anyone else.

screw that! their mistake. you don't know that the correct thing will happen if you contact them. its yours.

[jardster]

Can you get hookers and booze at BB? If so, you know what to do.

Tough call otherwise... if you got a GOOD person at customer support they might just tell you to keep it and they will send one to the correct person. But good luck with that AND it'll waste at least 30 min of your life.

[Winston]

If the second card had someone else's info on it I would return it. Or at least ask. My bias is to correct other's mistakes.


Good luck.

- Winston

[Marc Anthony]

Best Buy screwed up, but don't make the other person pay for it. I imagine they probably have that $100 card earmarked for something. Can you contact the intended recipient based on the card info?

[JPK]

Marc A.

Good point. I should have added this as another poll option. The address of the other recipient is listed inside on the packing slip. Another option is to just forward it to him.

This is pretty much what I figured on doing, I just don't like fixing Best Buy's mistake for them.

JPK

[MGS_forgot_password]

They person who didn't get the card will probably just complain to BB and get a new one, and the extra card will get voided.

I'd just destroy the card and not worry about it.

[cbelt3]

JPK wrote:
Marc A.

Good point. I should have added this as another poll option. The address of the other recipient is listed inside on the packing slip. Another option is to just forward it to him.

This is pretty much what I figured on doing, I just don't like fixing Best Buy's mistake for them.

JPK

:agree:

Good call. Along with a note that you're a cool guy, and if he has a cute sister of legal age... :biggrin:

[steve...]

I would return it. Don't they have a customer service department (not the pimple faced 19 year old store manager)? The other person might be cheated out of their card. It's the right thing to do.