02-02-2016, 12:12 AM
My wife is a retired teacher. She found that working with children and teaching them to read was something she valued a great deal.
She went back to a school in the same district and started volunteering. In the early 2014 she voluntarily purchased and had delivered (in late 2014) to the school a set of learning to read books. This charge came on our American Express and we paid it. $942.96.
Months go by, and we get our American Express statement and we see another charge for $942.96. I call the Houghton Mifflin Harcourt book people and try to explain that they are billing us for something that had already been paid and processed. They were asking me for order #'s etc, and I gave them the information I had from the previous order, and then I asked them for information on what they considered the 2nd charge of $942.96. They could not come up with any information regarding the new charge only the first charge.
We asked American Express to look into it, and the BOOK Company sent them records showing dates and delivery for the first order. At that time American Express said that settles it and dispute was closed. But I immediately called American Express and said they have not shown proof, they sent you information on the first billing and delivery, which was paid. I said you need to look at the documents they sent and read the DATES. American Express agreed and put it in as fraud, and we were credited by American Express.
All was fine, until the mailman came to the door today with a certified letter with an invoice stating that $942.96 is due for books ordered 1/24/2014 with an invoice date of 9/1/2015.
We tried to call the book company, but being on the East Coast they were already closed.
How can we protect our credit?
What should we do to protect ourselves? In terms of any further litigation?
When we talk with the Book Company, we will again try to explain, and if it gets to that point ask for proof for second charge of $942.96.
Thanks.....
And we did call AMX, to answer 1st response below, but they said it would now be in our hands., But they are very nice, and certainly would tell us what we may need to do. I will see how our conversation goes with the book company tomorrow. Maybe we will have to send them a Certified Letter explaining our position.
She went back to a school in the same district and started volunteering. In the early 2014 she voluntarily purchased and had delivered (in late 2014) to the school a set of learning to read books. This charge came on our American Express and we paid it. $942.96.
Months go by, and we get our American Express statement and we see another charge for $942.96. I call the Houghton Mifflin Harcourt book people and try to explain that they are billing us for something that had already been paid and processed. They were asking me for order #'s etc, and I gave them the information I had from the previous order, and then I asked them for information on what they considered the 2nd charge of $942.96. They could not come up with any information regarding the new charge only the first charge.
We asked American Express to look into it, and the BOOK Company sent them records showing dates and delivery for the first order. At that time American Express said that settles it and dispute was closed. But I immediately called American Express and said they have not shown proof, they sent you information on the first billing and delivery, which was paid. I said you need to look at the documents they sent and read the DATES. American Express agreed and put it in as fraud, and we were credited by American Express.
All was fine, until the mailman came to the door today with a certified letter with an invoice stating that $942.96 is due for books ordered 1/24/2014 with an invoice date of 9/1/2015.
We tried to call the book company, but being on the East Coast they were already closed.
How can we protect our credit?
What should we do to protect ourselves? In terms of any further litigation?
When we talk with the Book Company, we will again try to explain, and if it gets to that point ask for proof for second charge of $942.96.
Thanks.....
And we did call AMX, to answer 1st response below, but they said it would now be in our hands., But they are very nice, and certainly would tell us what we may need to do. I will see how our conversation goes with the book company tomorrow. Maybe we will have to send them a Certified Letter explaining our position.
