+- MacResource (https://forums.macresource.com)
+-- Forum: My Category (https://forums.macresource.com/forumdisplay.php?fid=1)
+--- Forum: Tips and Deals (https://forums.macresource.com/forumdisplay.php?fid=3)
+--- Thread: I've got to vent:( I raced to FedEx on Friday, but Apple didn't get the tracking info until today. No Mac Pro in sight-g (/showthread.php?tid=32085)
Pages:
1
2
Re: I've got to vent:( I raced to FedEx on Friday, but Apple didn't get the tracking info until today. No Mac Pro in sig - GeneL - 04-25-2007
[quote N-OS X-tasy!]If it were me, I'd call the Replacement Team Member to whom you spoke and give him grief for not following through on his promise to you. If there is one group of folks within the Apple organization who should understand the importance of following through on promises made to customers, it is Customer Relations.
I did call him, but got his voicemail and I've not heard from him since.
I ended up calling the regular Apple support # and speaking to a new tech support person, who found the info that they had just received the FedEx tag # and that my replacement would be shipped, "whenever."
Except that after a year of hassle, I finally got a Product Specialist who was willing to replace my G5, Apple's service has sucked.
Re: I've got to vent:( I raced to FedEx on Friday, but Apple didn't get the tracking info until today. No Mac Pro in sig - GeneL - 04-25-2007
The "good news" is that I finally reached the Product Replacement rep and he had received my G5 shipping info on Friday after all.
The "kind of good news" is that my Mac Pro is considered BTO (because the Product Specialist kindly added Airport Extreme, a wireless keyboard and Mighty Mouse and a USB modem to the basic system), so it has to come from Shanghai and will take 4-6 days.
At least I now have tracking info and I have my fingers crossed that the replacement will arrive by Friday.
Re: I've got to vent:( I raced to FedEx on Friday, but Apple didn't get the tracking info until today. No Mac Pro in sig - haikuman - 04-26-2007
Triple double upgrade ...Leader ~!~
They are buffing you out Gene
Re: I've got to vent:( I raced to FedEx on Friday, but Apple didn't get the tracking info until today. No Mac Pro in sig - GeneL - 04-26-2007
I'm really jazzed about the upgrades,which is why I can hardly wait, haikuman,
I never expected this result after all the frustration they put me through.
I will certainly post in caps when it arrives.
I do have one issue which I imagine the instruction manual will explain clearly. That is, which slots do I install the extra four X 1 GB modules of OWC RAM in?
It appears that there are two tiers to install memory in. My next challenge
FedEx, please bring my Mac Pro by Friday, PLEASE!