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+--- Thread: Genius Complaint yield personal call from Apple Store manager (long) (/showthread.php?tid=44232)
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Re: Genius Complaint yield personal call from Apple Store manager (long) - mrlynn - 11-28-2007
A year or so ago my (grown-up) daughter took her G4 iBook to an Apple store, in Richmond, VA, I think, hoping for advice on replacing the keyboard, from which her cat had ripped a few keys.
She says the 'genius' there was extremely rude, arrogant, and unhelpful, and basically sent her packing. I eventually found the keyboard on-line, and gave it to her as a Christmas present.
Sounds like 'genius' training is fallling down on the job.
/Mr Lynn
Re: Genius Complaint yield personal call from Apple Store manager (long) - Mr645 - 11-28-2007
I also got a call after filling out a survey from when I purchased two iMacs.
Basically when I said I want a deal on a pair of 20" iMacs for my business, the sales person suggested I come back tomorrow when a business sales person is on staff, they had all left for the day (it was 8pm)
I told them I would rather buy them right now.......He went and got the manager.
Re: Genius Complaint yield personal call from Apple Store manager (long) - AAA - 11-28-2007
six?
Re: Genius Complaint yield personal call from Apple Store manager (long) - AAA - 11-28-2007
[quote mrlynn]A year or so ago my (grown-up) daughter took her G4 iBook to an Apple store, in Richmond, VA, I think, hoping for advice on replacing the keyboard, from which her cat had ripped a few keys.
She says the 'genius' there was extremely rude, arrogant, and unhelpful, and basically sent her packing. I eventually found the keyboard on-line, and gave it to her as a Christmas present.
Sounds like 'genius' training is fallling down on the job.
/Mr Lynn
The French-ification of the Apple Store? (ours curiously is across from a cheese shop, too, lol)
Re: Genius Complaint yield personal call from Apple Store manager (long) - MacMagus - 11-28-2007
> Sounds like 'genius' training is fallling down on the job.
That's what happens when your employment policy is to only hire teenagers previously fired from Banana Republic.
Re: Genius Complaint yield personal call from Apple Store manager (long) - TLB - 11-28-2007
[quote AAA]six?-teen.
Re: Genius Complaint yield personal call from Apple Store manager (long) - AAA - 11-29-2007
okay, makes more sense.