11-27-2007, 07:07 PM
My daughter purchased a new iPod nano at the Apple Store on black friday. This is her fourth iPod in as many years and she is a rabid Apple fan. Unfortunately right after she loaded her music, the iPod froze on the Apple logo and would not reset and was not recognized by iTunes. She took it back to the Apple store where the genius showed her the "iPod unfreeze technique" (i.e., the reset she had done a dozen times) and sent her on her way while the iPod was still frozen. She got back in line, got a little more attention the second time and was given a replacement iPod.
Back at grandma's, the same thing happened with the replacement. A bit peeved, she realized it must be something else, so she researched online, found out how to enter disk mode and mount the iPod, did a restore and found out how to repair her iTunes library. All which took about 15 minutes, once she figured out what to do. What amazed her, was that the forum had folks that had their nanos replaced as many as 5 times for this issue.
Bottom line is that she responded to a "how was your Genius experience" by telling them that she thought that Genius' should be better trained and that they were wasting money taking back all these nanos. Lo and behold she got a call from the manager (even though we are 500 miles from the Apple store). Although he got off on the wrong foot by explaining that they do exchanges to serve PC users new to Apple like herself -- not what an Apple diehard wants to hear. He apologized and further explained the Genius was a trainee. The phone call didn't impress my daughter but she did give them an A for effort.
The nano works fine now so she is happy
But it has gone to her head and now she wants to be an AS Genius.
Back at grandma's, the same thing happened with the replacement. A bit peeved, she realized it must be something else, so she researched online, found out how to enter disk mode and mount the iPod, did a restore and found out how to repair her iTunes library. All which took about 15 minutes, once she figured out what to do. What amazed her, was that the forum had folks that had their nanos replaced as many as 5 times for this issue.
Bottom line is that she responded to a "how was your Genius experience" by telling them that she thought that Genius' should be better trained and that they were wasting money taking back all these nanos. Lo and behold she got a call from the manager (even though we are 500 miles from the Apple store). Although he got off on the wrong foot by explaining that they do exchanges to serve PC users new to Apple like herself -- not what an Apple diehard wants to hear. He apologized and further explained the Genius was a trainee. The phone call didn't impress my daughter but she did give them an A for effort.
The nano works fine now so she is happy
But it has gone to her head and now she wants to be an AS Genius.
