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+--- Thread: Genius Complaint yield personal call from Apple Store manager (long) (/showthread.php?tid=44232)
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Genius Complaint yield personal call from Apple Store manager (long) - TLB - 11-27-2007
My daughter purchased a new iPod nano at the Apple Store on black friday. This is her fourth iPod in as many years and she is a rabid Apple fan. Unfortunately right after she loaded her music, the iPod froze on the Apple logo and would not reset and was not recognized by iTunes. She took it back to the Apple store where the genius showed her the "iPod unfreeze technique" (i.e., the reset she had done a dozen times) and sent her on her way while the iPod was still frozen. She got back in line, got a little more attention the second time and was given a replacement iPod.
Back at grandma's, the same thing happened with the replacement. A bit peeved, she realized it must be something else, so she researched online, found out how to enter disk mode and mount the iPod, did a restore and found out how to repair her iTunes library. All which took about 15 minutes, once she figured out what to do. What amazed her, was that the forum had folks that had their nanos replaced as many as 5 times for this issue.
Bottom line is that she responded to a "how was your Genius experience" by telling them that she thought that Genius' should be better trained and that they were wasting money taking back all these nanos. Lo and behold she got a call from the manager (even though we are 500 miles from the Apple store). Although he got off on the wrong foot by explaining that they do exchanges to serve PC users new to Apple like herself -- not what an Apple diehard wants to hear. He apologized and further explained the Genius was a trainee. The phone call didn't impress my daughter but she did give them an A for effort.
The nano works fine now so she is happy
But it has gone to her head and now she wants to be an AS Genius.
Re: Genius Complaint yield personal call from Apple Store manager (long) - Jimmypoo - 11-27-2007
Wow... your daughter is a real beeyatch!
If she was a GUY, we'd just say she was persistant!
;-)
Good for her! Giving an idiot the title of "genius" instead of TRAINEE pumped his head full of crap so much, he didn't think he had anything to learn. People like that are arseholes.
She should call Steve to get a letter to frame.
Re: Genius Complaint yield personal call from Apple Store manager (long) - AAA - 11-27-2007
She should get her own apple store, she's well on her way to ruling over the working class.
Re: Genius Complaint yield personal call from Apple Store manager (long) - ho'ard - 11-27-2007
She ran back 500 miles to the Apple store to get a replacement, before doing any research?
Re: Genius Complaint yield personal call from Apple Store manager (long) - TLB - 11-27-2007
[quote h']She ran back 500 miles to the Apple store to get a replacement, before doing any research?
We were at Grandma's for the weekend--she went back about an hour after she bought it. It was frozen and her MacBook wouldn't recognize it; since she just paid hard earned cash for it, she thought she could take advantage of the Genius bar and he could guide her on fixing it.
Re: Genius Complaint yield personal call from Apple Store manager (long) - SteveO - 11-27-2007
"Back at grandma's..." would be the key line that answers your q, h'. I had the same question thinking that 500 miles was a heckuva long way to drive for a Nano return, ha. My guess is she had her iBook or whatever with her at g-ma's crib and after the first return yielded the same result, she did some sleuthing and figured out the issue right then and there thanks to her trusty laptop and heavily utilized grey matter. Smart kid! Likely a left-hander.
Re: Genius Complaint yield personal call from Apple Store manager (long) - Joey Cupcakes - 11-27-2007
[quote TLB]The nano works fine now so she is happy
But it has gone to her head and now she wants to be an AS Genius.
She already is, she just doesn't work there...
Re: Genius Complaint yield personal call from Apple Store manager (long) - ho'ard - 11-27-2007
O.K., I agree, that is one smart 6-year-old!
Re: Genius Complaint yield personal call from Apple Store manager (long) - AAA - 11-27-2007
six?
Re: Genius Complaint yield personal call from Apple Store manager (long) - MacMagus - 11-27-2007
> now she wants to be an AS Genius.
I'd encourage her to find a career worthy of respect.