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+--- Thread: HP Customer Service (/showthread.php?tid=24041)
HP Customer Service - ztirffritz - 12-12-2006
I was looking for a new battery for my laptop here:
http://forums.macresource.com/read/1/209463/209463#msg-209463
I've still been searching around. I finally opted to purchase one from Best Buy because 1) it was the same price as anywhere else and 2) I can pick it up at the store.
While I was searching HP's website I found that there is a program that HP provides that will test your battery. I downloaded and ran the program. It said what I already new, but it also said "you're battery may be covered by warranty still, click here". I was dropped into HP's website and entered into a chat session. I experienced one of the most painless warranty service sessions ever. They're replacing the battery under warranty. Cool. Unfortunately, I'll still have to pay for the other battery that I just bought, but now I'll have 2 instead of just 1. I don't really have much experience with HP warranty service except with printers. That is torture. My experience just now was the exact opposite.
Re: HP Customer Service - mikebw - 12-12-2006
Good to hear. Every once in a while I will have just the best experience with customer service that is totally unexpected. Of course this is usually overshadowed by the many horrible instances where I have been flat out lied to, but none so far from HP.
Re: HP Customer Service - SteveJobs - 12-12-2006
once Google takes over, this will all be automated via gmail, google checkout, google laptop monitor bot, first google bank check of funds, google calendar's projected party expenses for the weekend.
Re: HP Customer Service - mikebw - 12-12-2006
hey, if they can mow the lawn and clean the gutters too I'm all for it.
Re: HP Customer Service - SteveJobs - 12-12-2006
is that code for some married people tasks??
Re: HP Customer Service - mikebw - 12-12-2006
now I'm wishing it were.
Re: HP Customer Service - SteveJobs - 12-12-2006
LMAO!
Re: HP Customer Service - blusubaru - 12-12-2006
haaaaaa