12-14-2011, 03:43 AM
john dough wrote:
I did not say that I unplugged it for 30 seconds, but we had it unplugged overnight and still no luck. I am going to bring her mine (which is working) and bring that one to an Apple store for diagnosis (even though it is out of warranty). If the "fix" is not too much $, I will just have them do it; otherwise I will buy a new one for me. She is on a tight budget and I can absorb the $100 for a new one (the maximum it would cost me for a new one), if needed. I would then have a spare remote as well.
Now I'm confused??? You actually posted "unplugged and plugged back in (several times)" in your original message. I don't think anyone besides the exceptionally pedantic would think you meant unplugging and plugging several times in rapid succession. (You didn't actually mean that, did you?
) Did you mean the Ethernet cable? I assumed you meant powered it down as unplugging the cable is the only way to power down the Apple TV. If the only solution is to buy a replacement, I wouldn't fork over $100. Does she only need Netflix? Why not just get something cheaper? WiFi connection okay? Roku LT ($45 recently on Amazon, currently the normal $50 price) is just about the most inexpensive way to watch Netflix. I'm sure there are other options close in price to the LT. Seems weird to reward Apple with another sale as this is a known issue*.
Then again, you didn't say whether you tried a factory restore. Have you tried connecting the Apple TV (micro USB cable needed) to an iTunes equipped computer? You can restore from iTunes. Might work and save you a trip to the Apple Store. Worst possible case, you have to go anyway.
*While people don't definitively know what causes the problem, it has been discussed on the Apple boards for over a year; i.e. since launch of the new Apple TV.