How do I handle a company that is billing for something that wasn't ordered or received?

[Filliam H. Muffman]

Up to number 4 under "Houghton Mifflin Harcourt billing problem." Maybe having it in the subject line will help.

[$tevie]

Try the certified letter idea first.

If they persist, contact your state's Attorney General's Consumer Protection Division. I did that for a problem with my mortgage company and they not only contacted the company but actively worked to make the company justify everything they had done, which in the end meant the company had to back off. I was impressed.

[Black]

Filliam H. Muffman wrote:
Up to number 4 under "Houghton Mifflin Harcourt billing problem." Maybe having it in the subject line will help.

Number 3 now. I think if all of us google it it will help.
https://www.google.com/search?q=Houghton...ng+problem&ie=utf-8&oe=utf-8

[space-time]

$tevie wrote:
Try the certified letter idea first.

If they persist, contact your state's Attorney General's Consumer Protection Division. I did that for a problem with my mortgage company and they not only contacted the company but actively worked to make the company justify everything they had done, which in the end meant the company had to back off. I was impressed.

Tax dollars at work! excellent outcome!

[Black]

Well here's your problem-- they were unable to fill the position of the person who was supposed to help you get this fixed. You've probably been communicating with environmental services or shipping/receiving staff.
https://www.velvetjobs.com/job-posting/c...ive-342874

[what4]

In a case of repeated billing, I found it helpful to call my state's division of consumer affairs hotline, which referred me to the attorney general's office, which had an ongoing investigation of the company involved.

Not everything was ever settled satisfactorily, except the charges stopped immediately.