Dealing with Nova Development (Parallels) customer service makes Comcast look stellar!

[JPK]

I have what seems to me to be a pretty simple question, but i am having a very hard time getting someone who understands it.

JPK

[Seacrest]

What's the question?

[hal]

it's friday afternoon - after 5 on the east coast - not the best time to be calling a small company for tech support

[JPK]

I am upgrading from 2.5 to 5. I ordered the upgrade from Nova per one of their promotions. It requires the new activation key and the old activation key. It won't take my old activation key.

JPK

[hal]

did you follow the steps outlined here?

http://kb.parallels.com/6815

[Seacrest]

JPK wrote:
I am upgrading from 2.5 to 5. I ordered the upgrade from Nova per one of their promotions. It requires the new activation key and the old activation key. It won't take my old activation key.

JPK

I understand.
I don't have an answer for you, but I understand.

Did you copy and paste the old activation key?
Sometimes invisibles -- spaces, returns, etc -- can cause those to not be recognized.

[JPK]

Followed all the proper procedures. From what I can tell, the standard upgrade is only for versions 3 & 4, and there is a special upgrade that I have to buy for version 2.x. Of course they never said anything about this when they sent me the upgrade package and they do not want to return & refund the upgrade I already bought.

I am not sure if I understand the relationship between Nova and Parallels. Nova seems to have tech support out of India and Parallels perhaps in Russia?

It has been very frustrating. I got a "trial" key so at least I can move forward with my install.

They have "elevated" the status of my problem and expect to email when they have a resolution. Anyone want to bet if this really happens.

I am sure the end of the story will result in me buying another special upgrade copy of Parallels Desktop.

For the amount of times I use windows, clearly bootcamp is a better method.

JPK