04-14-2008, 03:33 AM
In an earlier post I reported having problems with my ambient light G5 iMac.
The problem turned out to NOT be a hard drive failure as Tech Tools Pro suggested but instead was a motherboard failure. An Apple Store Genius confirmed the problem.
Had some problems with my Apple Care, but my call to them was quickly escalated to a supervisor who was able to get everything worked out; including the time to get that resolved it took two days from dropping off the computer until it was ready for pickup. It's running just fine now.
In case the problem was the hard drive as Tech Tools Pro suggested, I bought a 500GB drive from OWC. Haven't decided if I'll use it or sell it or try to return it. I have two firewire drives now, a 200 and a 500. I'll decide soon.
This is the first extended warranty I've ever purchases for any of my Apple products, but it saved me a $900 expense this time! Apple might have covered the exchange given that the problem was a known iMac defect, but having AC made it pretty straightforward.
The problem turned out to NOT be a hard drive failure as Tech Tools Pro suggested but instead was a motherboard failure. An Apple Store Genius confirmed the problem.
Had some problems with my Apple Care, but my call to them was quickly escalated to a supervisor who was able to get everything worked out; including the time to get that resolved it took two days from dropping off the computer until it was ready for pickup. It's running just fine now.
In case the problem was the hard drive as Tech Tools Pro suggested, I bought a 500GB drive from OWC. Haven't decided if I'll use it or sell it or try to return it. I have two firewire drives now, a 200 and a 500. I'll decide soon.
This is the first extended warranty I've ever purchases for any of my Apple products, but it saved me a $900 expense this time! Apple might have covered the exchange given that the problem was a known iMac defect, but having AC made it pretty straightforward.
