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Dealing with Nova Development (Parallels) customer service makes Comcast look stellar!
#7
Followed all the proper procedures. From what I can tell, the standard upgrade is only for versions 3 & 4, and there is a special upgrade that I have to buy for version 2.x. Of course they never said anything about this when they sent me the upgrade package and they do not want to return & refund the upgrade I already bought.

I am not sure if I understand the relationship between Nova and Parallels. Nova seems to have tech support out of India and Parallels perhaps in Russia?

It has been very frustrating. I got a "trial" key so at least I can move forward with my install.

They have "elevated" the status of my problem and expect to email when they have a resolution. Anyone want to bet if this really happens.

I am sure the end of the story will result in me buying another special upgrade copy of Parallels Desktop.

For the amount of times I use windows, clearly bootcamp is a better method.

JPK
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Re: Dealing with Nova Development (Parallels) customer service makes Comcast look stellar! - by JPK - 07-30-2010, 10:34 PM

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