12-20-2014, 05:10 PM
The whole situation reeks of poor customer service. At the end of the day he isn't in the business of shipping and should have been walked through the forms, etc. That being said - it is his responsibility, we all have a personal responsibility stake in such matters - but that's where customer service and support come in to see the best success for all aspects.
Not refunding the insurance is odd unless the argument is that it was for the product in transit and the bill of lading was part of a separate handling action. Still - it's insult to injury to have paid for insurance and then not actually have it where and when it mattered. If he didn't declare the insurance on the bill of lading - wonder where he did declare it to the effect of being billed for it. Also - for something that valuable, surprised he didn't get a rider on his standard insurance to cover it vs. paying the high cost via the carrier (and still not being covered).
Seems like some more details to the story would shed light.
Not refunding the insurance is odd unless the argument is that it was for the product in transit and the bill of lading was part of a separate handling action. Still - it's insult to injury to have paid for insurance and then not actually have it where and when it mattered. If he didn't declare the insurance on the bill of lading - wonder where he did declare it to the effect of being billed for it. Also - for something that valuable, surprised he didn't get a rider on his standard insurance to cover it vs. paying the high cost via the carrier (and still not being covered).
Seems like some more details to the story would shed light.
Onamuji wrote:
They've nailed several of my packages with forklifts.
What is it with this odd habit of UPS forklift drivers?
Do they have a "drive your forklift through it" quota?
http://www.nytimes.com/2014/12/21/your-m...artner=rss&emc=rss&_r=0
In transit, someone drove a forklift through the box and severely damaged the piece. U.P.S. rejected our claim for the roughly $11,000 that a professional said it would take to repair the sculpture. More amazingly, the company won’t return the money I paid for insurance...
What reason did U.P.S. give Mr. Mouat for rejecting his insurance claim? He failed to properly fill out the bill of lading. Specifically, he didn’t enter the value of the artwork on a part of that form that read “Shipper requests Excess Declared Value Coverage in the amount of $ ___.” This happened at a freight yard near the Detroit airport, where he was instructed to bring the sculpture the day it was shipped.
As reps from the company later explained, that bill of lading is effectively the contract between customer and shipper.
Leaving the “declared value” section blank was a crucial error, but it raises a question: If Mr. Mouat was spending $1,869 for insurance — or what the company prefers to call “excess liability” — why didn’t anyone explain that he would get nothing of the sort unless he filled in that part of the bill of lading?